Where we ship
Solar Bloom currently ships to the destinations offered during Stripe Checkout. If a destination cannot be selected at checkout, we are not yet able to ship there.
Processing
Orders normally leave our studio within 2–4 business days, excluding weekends and holidays. During launches or severe weather, processing may take longer; we will contact you if an order is materially delayed.
Presale releases
A presale item displays its expected shipping window before payment and again in Stripe Checkout. Payment is collected when the order is placed. The promised ship-by date is saved with the order; if we expect a material delay, we will contact you using the checkout email and explain the available options.
Rates and timing
Available shipping methods, rates, taxes, and estimated delivery timing are shown before payment is submitted. Delivery estimates begin after the carrier receives the parcel and are not guarantees.
Tracking and address changes
Tracking is sent to the email used at checkout. Contact hello@solarbloomskincare.com immediately if an address is wrong. We cannot guarantee changes after fulfillment begins.
Lost or damaged parcels
If tracking shows a problem or the parcel arrives damaged, keep the packaging and contact us with the order number and photographs so we can investigate with the carrier.