Return window
Unused, unopened products in their original condition may be requested for return within 30 days of delivery. Email hello@solarbloomskincare.com with the order number before sending anything back.
Personal-care safety
For hygiene and product-integrity reasons, opened, used, altered, or final-sale products cannot be returned unless they arrived damaged, defective, or incorrect.
Damage or error
Report a damaged, defective, or incorrect item within 7 days of delivery. Include the order number and clear photographs so we can arrange a replacement, store credit, or refund as appropriate.
Refunds
Approved refunds are issued to the original payment method after the return is received and inspected. Original shipping charges are not refundable unless the order arrived damaged, defective, or incorrect. Banks may need additional time to post the credit.
Return shipping
Customers are responsible for return postage for preference-based returns. Solar Bloom provides instructions or a label when the return is caused by damage, defect, or fulfillment error.